Words not defined here shall have the meaning set out in the Transfermate Terms and Conditions (here)
“Cookies” mean small text files that are placed on Your computer or mobile device when You browse websites.
“We”, “Us” or “Our” mean TransferMate HK Ltd.
- 3.1 Collection of Information
- Protecting Your privacy is important. In order to provide You with Our services, We must collect certain personal information about You and obtain Your consent in relation to the handling of such personal information. You will provide to Us upon request all such information in relation to Your financial and business affairs and/or identity, as We may reasonably require which may also be used for analytical or any secondary purposes such as archiving, audits, statistical/historical purposes.
- In addition to the personal data required for the processing of Your interaction, We will also use this data to advise You of new changes or additions to Our services, or information related to foreign exchange rates. Additionally, We also collect non-personal data.
- “Non-Personal Data” – Like most websites, We gather statistical and other analytical information collected on an aggregate basis of all visitors to Our Website. This Non-Personal Data comprises information that cannot be used to identify or contact You, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of Our Website.
- Where You provide Us with information which is solely associated with a corporate entity and which is not personal data directly associated with a living individual (collectively “Corporate Data”), then notwithstanding that, We shall meet Our respective obligations for how We obtain and process this Corporate Data, and You understand that this Corporate Data shall be used by Us for the following purposes:
- to deliver the payment service to You; and
- to promote and market Our services and those of our third party partners to the corporate entities referred to in the Corporate Data.
- 3.3 Identity Verification
- You will be required to provide evidence to verify identity. If We are not satisfied with the information provided by You, We may request additional information. We will not accept an application and the full range of Transaction Service will not be available to You unless and until verification procedures have been completed to Our satisfaction.
- 3.4 Consent to Search Public Databases
- You consent to an electronic database search and credit reference agencies search by Us in order to verify Your identity and credit standing. We shall retain records of the contents and results of such searches in accordance with all current and applicable laws. We further reserve the right, if considered appropriate at Our sole discretion, to provide relevant information regarding You and Your transactions to credit reference and law enforcement agencies.
- You must ensure that all information provided to Us is accurate and up-to-date at all times. Any changes must be advised to Us as soon as practicable. You may ask Us for a copy of Your personal information so You may review it and correct or change it if necessary. We will respond to Your request as soon practicable.
- 3.6 Protection of Information
- We collect and store all information electronically, and take reasonable steps to protect such information from unauthorised access, misuse, loss or destruction. We shall in no way be liable to You for any loss or damage You may incur as a result of the loss or theft of such information held by Us.
- 3.7 Retention of Information
- Any information collected by Us, including telephone recordings or transcripts, may be kept or destroyed in accordance with relevant Data Protection Legislation or regulatory legislation as may be amended from time to time.
- 3.8 Recording phone conversations
- Both You and Us consent to the electronic recording by either party of telephone conversations between them without an automatic warning tone, and the utilisation of such recordings as evidence by either party in any dispute or anticipated dispute between the parties or in relation to any dealings between the parties.
- If You decide that You no longer wish Us to keep or use information or You want the information to be revised or updated, please feel free to contact Us. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.