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In a sentence: SAP Concur wanted a payments partner that could integrate with their platform and support their customers’ international payments process.

SAP Concur: By the Numbers

48,00066 million€27.8bn4,800
CustomersUsersRevenue in 2021Employees

About the SAP Concur and TransferMate Partnership

Integration is a very modern method of innovation. Combining the power of one great idea with another has the potential to deliver a whole plethora of new solutions to a marketplace.

SAP Concur is a great idea. It’s one of the world’s leading expense, travel, and vendor invoice solutions. It combines all spending into one system, providing a single way to manage spending from end-to-end, and simplify the process for everyone.

TransferMate’s great idea was to build a global payments infrastructure to outperform the traditional banking network, allowing payments to travel faster, more transparently, and more cost-effectively around the world.

In 2018, SAP Concur and TransferMate came together to embed TransferMate’s infrastructure into the Concur platform, making it easier for SAP clients to make international payments.  

The Challenge

SAP Concur wanted to improve their customers’ international payment experience on the platform

SAP Concur wanted to expand and improve their offering to customers, from SMEs to Enterprise-level organizations, particularly when it came to international payments.

There were three major improvements they wanted to make through a partnership with TransferMate: 1) Expand their global footprint when it comes to international payments, adding available currencies and territories for users, 2) Give users more choice in the method that they pay with, and 3) automate the accounts payable process within SAP Concur to reduce administration time for customers and make it easier for users to make payments.  

Previously, the SAP Concur system was limited in the international payments space because its payments network was focused on the North American market. This meant their customers were extremely limited in being able to pay with any currency other than a US or Canadian dollar.

“Our clients were running into situations where they’ve got vendors that need to be paid in international countries, and they struggled with being able to either get decent rates through their existing treasury relationship’ said Dave Owen, Director of Global FSI Partnerships and Alliances at SAP Concur. ‘Or they’d have had to go down the route of opening up a new presence in that country because they feel that that’s the only way to get these vendors paid.”

Similarly, their network also limited their customers to using certain methods for payment, such as check. They would then have to process the payment outside of Concur and therefore it could take a long time to process, be non-transparent, and be costlier than it should be.

For quite some time, we’ve only had the ability to issue check or ACH in the US for our vendor payments. It simply wasn’t enough in terms of choice for our customers.

“For quite some time, we’ve only had the ability to issue check or ACH in the US for our vendor payments. It simply wasn’t enough in terms of choice for our customers. Then we found there was an opportunity to leverage ecosystems that existed out there to do things better. By working with partners like TransferMate, we’ve been able to provide extended payment modalities for these customers.”

Finally, the automation challenge was a complex but important one to resolve. Previously, SAP Concur users would have to download payments data from their SAP Concur system, upload it to their banking system, and then do rigorous cross-checking and reconciliation to ensure no errors or potential fraudulent activities (such as changing banking details between these data downloads and uploads).

Within a few months, the TransferMate and SAP Concur teams had produced a solution – PaymentsHub.

The Solution

A screenshot showing the PaymentsHub platform

PaymentsHub sits within the SAP Concur app store. Users can embed PaymentsHub into their SAP Concur platform when they want to improve their international payments process. The implementation process is quick and easy – a business can be set-up within a day or two.

But how exactly does it solve those challenges SAP and their customers were facing?

When it comes to expanding their international payments footprint, partnering with TransferMate gave them an instant resolution. TransferMate has the largest non-bank licensing footprint in the world and, even including all major banks, TransferMate has the third largest. This allows SAP Concur customers to have the ability to pay easily in 140+ currencies and in 200+ countries.

You guys went through the effort of building a very real, and global, payments infrastructure.

What’s more, with the infrastructure TransferMate has built, these payments all happen within a single ecosystem (compared to correspondence banking where payments can travel within multiple banks before arriving at its destination) making them more cost-effective, more transparent, and faster.

“TransferMate brought something different to the table with the international payments. And it’s not simply just, “Let’s take the US dollar, impose the FX rates on top of that, and then simply claim that we’re able to do international payments.” No, you guys went through the effort of building a very real, and global, payments infrastructure.”

That long journey of building this global payment infrastructure through acquiring individual national licenses and connecting them via technology pays off in these exact instances. It’s that solid foundation, combined with a smooth platform, that makes PaymentsHub such an effective solution.

“It’s given the SAP Concur the ability to move beyond relying on an ACH to make international payments, which meant the payments essentially took place outside of our system. This makes payments more difficult to track, reconcile, and means more work has to be done to check for fraud. We’ve now got the functionality to be able to provide international payments all within Concur Invoice itself – that makes a big difference.” 

PaymentsHub
No. of Transactions
2021 – 2022
PaymentsHub
Payments Flow by Value
2021 – 2022
+332%+ 222%

The PaymentsHub integration also expanded the way users could pay. The Concur platform had offered users the ability to pay with card, check, ACH, wires etc., but only within the US and Canada. Any payment that went outside that region became subject to delays and additional costs. With PaymentsHub, SAP Concur could now offer all the same methods to pay in regions right across the world.

The work that TransferMate has done to make international payments as simple as possible is second-to-none.

Automation and simplification of the AP process were the capstone of the project. By linking disparate systems through API integration, PaymentsHub users are now able to reduce their administration time, while also reducing errors and the risk for fraud.

“The work that TransferMate has done to make international payments as simple as possible is second-to-none. Our customers don’t have to go outside of the Concur platform to process payments for any step of the journey. We’ve been able to provide a more streamlined, simplified approach for our customers, while also giving them more options on how and where they can pay.”   

That work of automating pain points and tying disparate systems together in an easy-to-use platform is continually ongoing.

‘TransferMate has done a great job in helping us in our own development work and some of the enhancements we’ve done with those APIs over the years. We’re getting really good at reconciliation back into ERP systems and the work we’ve done together, the input we’ve had – not only from TransferMate but from our joint customers – has helped us get to this point.”

Any time we talk about AP, our minds have always traditionally gone to AP automation, but that’s only an answer if you know what the question is.

The automation strategy was always underpinned by focus on solving customer pain points, not automation for the sake of it.

“Any time we talk about AP, our minds have always traditionally gone to AP automation, but that’s only an answer if you know what the question is. We really need to understand what it is our customers are trying to solve around their AP pains. Quite often it’s the payments process, and all that goes on behind that, that they need to solve for first, which can also be supported by an automation solution at the same time.”

Through solving these three key pain points – payment reach, payment options, and automation – the Concur Invoice platform now provides a much more seamless international payments functionality.

It has also allowed SAP Concur to target a greater range of customers, both in size and geography. They can now onboard an SME in Europe as easily as they were able to previously in the US, and that SME can grow exponentially without ever having to move off the platform.

“It doesn’t matter which industry that you’re playing in or what size of organization you are. At the end of the day, there are spend management requirements for every organization. That’s the opportunity there that’s been so great. We’ve got organizations that have vendors all over the world that need to be paid, hence the invaluable nature of what TransferMate brings by way of international payments. That doesn’t stop from the small through to the midsize organizations – it extends itself right into the largest of businesses as well.”

“And it’s not these advancements that we’ve made that gives me such confidence in TransferMate, it’s the way we’ve advanced together. You guys have gone above and beyond what we’d expect at every stage. The way the platform and the product offering continues to evolve year after year needs to be called out – and the value and benefits it’s brought are customers has been second to none.”

The Final Word

“Would I recommend TransferMate as a partner? Absolutely, although I don’t want to share you guys with anybody else! We always tell our customers to consider PaymentsHub by TransferMate where it’s identified that international payments are a priority, and we’ve had phenomenal growth and adoption since it was launched.”

Dave Owen, Director of Global FSI Partnerships and Alliances, SAP Concur

If you are a SAP Concur customer looking to improve their international payment process, contact the team today.

TransferMate are delighted to announce a partnership with Leeds United to be their Official FX Partner for the 22/23 Premier League campaign.

As part of the newly signed partnership, TransferMate will operate as the club’s exclusive foreign currency provider, providing cross-border payments services through its unrivalled payments infrastructure. The partnership will also provide TransferMate with LED perimeter advertising, digital assets, club hospitality and match day sponsorship to drive acquisition and leverage engagement opportunities for its clients, while reaching fans through exclusive experiences.

Under the leadership of founder Terry Clune and CEO Sinead Fitzmaurice, TransferMate, a subsidiary of CluneTech, has built the world’s most comprehensive and advanced payments network, allowing businesses and individuals to make cross-border payments as easily as if making a domestic funds transfer.

U.S.A. international Brenden Aaronson transferred to Leeds in the summer of 2022 as one of their record ever signings

Supporting trading in more than 200+ countries and across 140+ currencies, TransferMate works faster and more securely than traditional banking methods and with complete transparency of the transaction through to the point of final reconciliation. This delivers new levels of confidence, eliminates unnecessary financial risk, and drives significant cost-efficiency benefits.

Sinead Fitzmaurice commented “We’re thrilled to become the Official FX Partner to Leeds United, one of the most successful football clubs in England, with a strong commitment to excellence. We’re looking forward to supporting the Club with our global payments services and we wish them every success this season.”

Paul Bell, Executive Director at Leeds United, added: “We are delighted to welcome TransferMate on board as our newest Official Partner. Their unique global payments solution will be a huge asset to us as a Club and we look forward to helping them promote their leading global payments offering to millions of our fans and followers around the world and introducing them to our diverse business network.


For more information on how TransferMate can support your organization when making international payments, contact the team today.

TransferMate and delaware have announced a strategic partnership that will deliver additional value for SAP customers who need to make cross-border payments.

delaware implements and maintains SAP’s S/4HANA and ECC6 solutions for medium and large corporations globally, guiding its customers through their business and digital transformations. With operations in 20 countries, delaware works with leadings brands like Decathlon, Sony, Sembcorp, and have ongoing AMS (application management services) with many customers.

‘We’re always looking for ways to add transformational value to our customers’ said Eric Hiernaux, Managing Director at delaware International. ‘Aligning the immense capabilities of the SAP platform with our customer’s business objectives is a central theme in delaware’s offering. TransferMate’s integrated solution with SAP will allow our customers to pay and receive payments quicker while reducing costs, improving transparency, and ensuring optimal cash management and bank optimization across global entities and currencies.’

Eric Hiernaux, Managing Director at delaware International and Sinead Fitzmaurice, CEO of TransferMate, celebrate the new partnership.

Integrating Transfermate with SAP’s payment processes provides a better way to pay invoices through an end-to-end global B2B payments network that enables cost effective, faster, and fully transparent cross-border payments.

Customers will no longer be disadvantaged by non-transparent correspondent banking systems, including unexpected wire and intermediary banking fees and uncertain transfer timelines.

‘Partnering with delaware is a huge leap forward for the entire SAP ecosystem’ said Sinead Fitzmaurice, CEO of TransferMate. ‘They have exceptional knowledge of how their clients are leveraging SAP and will now be able provide a complete end-to-end solution. Their customers will not need to leave their SAP platform to complete their payments. We’ll immediately increase the value of their investment in SAP while simultaneously reducing costs and improving working capital management.’

For more on how delaware helps clients implement and add value to the SAP platform, go here. For more on how TransferMate connects with SAP, contact us today.

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