In a sentence: Transact Campus was looking for a white-label solution that would allow their university clients to offer a seamless, transparent and cost-effective way for international students to pay for tuition.
Transact by the Numbers:
|12 million||$45 billion||1,750||38+ years|
|Students served||Transactions facilitated||Education institutions partnered with||Of higher education focus|
Times have changed a lot since Transact Campus started specializing in the higher education market 38 years ago. It wouldn’t be until nearly a decade later that student campus ID cards were introduced in the US, and a digitally integrated campus was just an ambition for education administrators.
Transact has been at the forefront of the dramatic change we see today in how students engage and interact with their campus and the university itself.
They were the first to work with Apple and Google to integrate a contactless student ID credential on smartphones and watches so with a tap of their phone, students can make purchases or securely access dorms and classrooms.
Transact helped pioneer campus commerce through point-of-sale and mobile ordering. On top of that, Transact Integrated Payments solutions – focused around tuition and fees – was aimed at making campus payments a seamless experience for the students and their families.
The challenge for Transact was bringing this frictionless and transparent experience of tuition payments to international students wanting to study in the U.S. Previously, international students would have to leave the Transact ecosystem to make a payment, meaning the data was split between two systems – both for the student and the the school administrator.
“The payment would initiate through our system, but we would then have to hand it off to a second provider” said Laura McLaughlin, executive vice president, Transact. “So, we wouldn’t know if the payment actually went through. It meant a lot of follow-up with the second provider asking for reports and manually reviewing spreadsheets to confirm the payment was processed. Basically, a lot of reviewing and reconciliation.”
What’s more, the old system meant international student payments were subject to high banking fees and significant FX (foreign exchange) charges – something Transact wanted to eliminate for the students.
Utlizing TransferMate’s global payments infrastructure and technology, Transact is able to co-create a fully integrated international payments solution. Through API integrations, TransferMate sat in the background as a white-label solution. For the students, this mean they no longer had to register and use two separate systems to make a payment. This meant a lot of positive changes for the Transact team.
“It’s really painful to have to reconcile payments from two different systems and there is a lot of follow-up involved. Sometimes, because the systems weren’t fully integrated, the student would overpay which causes its own administrative challenges. It could become a painful process. And we thought, “We’re in the payment space. This is what we do. We facilitate over $45 million dollars annually. How can we make this process easier for our clients?”
So, Transact engaged with TransferMate to create a bespoke API integration that would solve these issues around international student payments. The result was ‘Transact International Payments’ which provides Transact’s university partners a streamlined way to accept international tuition payments in multiple currencies.
“The building and implementation of the API solution went really well. We learned together as we went, and we both had to develop things on each side to make it work. In order for us to succeed, we needed to have a trusted partnership, be transparent with each other, and agree fully on the timeframe for implementation. I think it was a great partnership because we both had the singular focus on getting this up and running, making it really attractive and seamless, and solving those pain points for our clients.”
The backbone to the system was the global payments infrastructure TransferMate had built up over many years. By obtaining banking licenses in over 90 countries, they allowed the Transact International Payments solution to process payments from 201 countries and 141 currencies.
Leveraging this infrastructure, the API integration was built to match Transact’s system and the requirements of their finance team, making the whole process seamless for all stakeholders – from the students to the universities and for Transact itself.
And, because this global payments infrastructure didn’t use the traditional banking system to process international student payments, which often means the money travels between several different banks and third-party entities (each charging a fee), the cost to the students of making the payment was significantly reduced.
As the money moved through a single system, this also meant transparency for everybody was increased dramatically. The student, university and Transact could see when a payment was made, when it was accepted, and any steps in between.
“I think we have taken the friction out of the process for our university clients and have made it a lot easier to see transparent payments through a singular system. We now fully understand and can track where that payment is, and when it’s coming in. And transparency extends to the students and their parents, particularly in making it easier to what their options are, and not have a disparate experience between multiple systems. I also would say that the economics have been beneficial for students.”
The Transact International Payments solution has been welcomed enthusiastically by the university community, solving some long-held problems in the tuition payments process.
“It’s clearly evidenced that we’ve solved a real pain point because, even though we’re in relatively early days, we have over 100 schools signed up for the Transact International Payments solution and only in a few short months. Our clients clearly see the value and benefit to themselves and their students.”
While the breadth of the challenges was significant – by delivering a more transparent, cost-effective, secure, and seamless experience for campus operations and students – all the objectives have been met through the partnership.
“We needed to ensure we had the international reach for this to be effective for students. With TransferMate’s global footprint, we were able to not only offer the service to the top 10 countries with students coming to the United States, but countries with smaller populations as well. The cost factor was critical for us too. We needed to be sure that the service was really competitive and the most economical choice. Finally, we really wanted to work with somebody that we felt we could have a true strategy partner, not just a– we weren’t looking for a vendor. It was really important for us that we worked together, that there was longevity in the relationship, that there was trust in that relationship, and that we had ease of working together.”
The Final Word
“I definitely would recommend TransferMate. They are easy to work with, transparent on how things are going, and from a project management perspective, we’ve had unbelievable support in getting things done. At the end of the process, we’ve been able to build something great that will benefit students and universities alike – you can see that from the take-up.”Laura McLaughlin, Executive Vice President, Transact
To join the 100+ universities that have taken advantage of the Transact International Payments solution, click here to request a custom demo.